![]() INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.Ĭompany NMLS Consumer Access #2110672 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGAGE CORRESPONDENT LENDER Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You had 12 years to make me a happy customer and never once did you even try.ĬonsumerAffairs is not a government agency. And Breezeline, if you find this review and figure out who I am - don't bother contacting me, I will be placing this review everywhere I can and I will not be taking it down no matter how you attempt to bribe me. I pay twice what others I know pay for fiber for a 500/50 plan and it's almost unusable most of the time. If there were *any* other ISP with a better reputation in this area I would 100% switch to them. I'd very much not like you to charge me $75 to do nothing yet again, Breezeline.Īvoid Breezeline if at all possible. I get done airing all of my grievances and get a meek "So you'd like to cancel your technician's visit for December the 4th?". I finally let it all go on someone despite the fact that I knew the outcome would be nothing. I get a call this morning asking if we'd still like a technician to come out. My service returns within 30 minutes of hanging up. I struggle to understand her between her thick accent, fast speaking cadence and the fact that her mic is too close to her mouth making every other word obscured by her exhalations but somehow get a tech scheduled to come out. If I leave it alone, my service will restore in a small while. I explain to her that, no, she cannot, because yet again my service is out and that it's definitely not on my end. "Sir, I cannot get signal to your modem." The agent claims. So, armed with my new modem and a new-found sense of naive optimism, I decided "Now they can't blame my equipment and they'll actually investigate the problem." I waited for the next serious outage (random complete drop on a Saturday afternoon lasting 2 hours) and call in. My modem, which was perfectly fine, was what breezeline's support insisted was the problem so I replaced my 1 1/2 year old modem (which sat in open air, not in a closed cabinet and was out of the way, literally never dropped or hit or yanked on, etc) with a brand new Arris SB8200 (the top tier dedicated modem on their compatibility list.) The fun part though is that now they've replaced their entire customer-facing support line with cheap out-of-country support full of people simply reading scripts who are clearly not well versed in literally anything to do with their service. ![]() Now I'm back to having the same issue YET AGAIN. (From what I could tell the majority of my issue was an extremely unstable upstream leading to repeated bad DHCP requests.) This, for a time, seemed to correct the issue. He showed up and re-terminated the coaxial cables in my basement. She assured me she'd send a different technician out. I INSISTED the technician be someone else because the one they sent is not competent nor honest. ![]() ![]() I asked if she could send a different technician out. I got a call back a week later from a very nice lady in New Hampshire who assured me she'd get this fixed. ![]() I wasn't escalated, of course, but after much stink and fuss I was assured I would receive a call back. I immediately called in and mustered up the patience for their seemingly endless phone prompts designed to waste as much of your time and mitigate their phone queues and insisted I be escalated to tier 2 support. He refused to listen, told me to change the wireless channels and left. I insisted that my router, which boasted an "AI" signal changing algorithm for the wireless was not the problem. He pulled up a Wi-Fi analyzer app on his cell phone and insisted it was signal overlap. They sent a technician out 4 times in 2 weeks who refused to listen to me when I said that my LAN/WLAN are perfectly stable and that accessing the internet is what is intermittently dropping for long bouts of time. Unfortunately, good times never last and the same old issues started occurring. After that issue was resolved, I had no issues for about a year. ![]()
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